What is the GDPR?


GDPR, stands for “General Data Protection Regulation”. It is one of the most important changes made to data privacy regulations in the last two decades. It establishes a new framework for handling and protecting the personal data of EU-based residents and is in effect since May 25, 2018. It provides the citizens of the EU greater control over their personal data and assures them that their information is protected.



Are you affected by the GDPR?

Although GDPR is a data protection framework for the citizens residing in the EU, it also applies to all companies that handle personal data of individuals from the EU. This means that almost every major corporation in the world will need to be ready when GDPR comes into effect. If you or your organization stores and processes personal data in connection to services or goods offered in EU, then the laws applies to you as well. Also, in the the event of infringement of these laws, you can face fines and penalties from 10 million to 20 million dollars or 2% to 4% of the annual revenue of the organization depending upon whichever is higher.


Our commitment to the GDPR

STIDIA has always implemented and practiced processes which ensure that customer data is stored and processed in ways necessary only to serve our customers in the best possible way. Our privacy, security and data storage policies are also streamlined with the GDPR goals and objectives.

This privacy policy explains how our organization uses the personal data we collect from you when you use our website.

  • Use of the contact form
  • Which data do we collect?
  • How do we collect the data?
  • How will we use the data?
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us

Use of the contact form

Information submitted when you use the contact form

STIDIA uses ticketing systems provided by LiveAgent to store and handle the information submitted when using the form. By using the contact form, you understand that any information you provide or submit will be stored in LiveAgent systems, including your IP address, web browser name and version. STIDIA will not market, sell or share the information submitted.

If you wish to know more about how LiveAgent use the information submitted, feel free to consult the dedicated pages on their website by cliking HERE.


Which data do we collect?

The following data is collected when you use our website:

  • IP address of the entity accessing our website
  • Name of the browser used to access our website
  • Version of the browser used to access our website
  • Timestamp indicating when a specific page was requested or accessed
  • Information indicating us which pages have been accessed

Note: The data collected contains minimalistic information, and as such is insufficient to clearly identify the users.


How do we collect the data?

The data is automatically collected by our systems, in order to serve the page(s) of our website when you request them.

Authorized IT personal can also access the data when needed, for the maintenance of the IT systems, or in case of anomaly, or for security purposes of the systems.


How will we use the data?

Our company collects the data only for serving the web pages, resources and content requested on our website, maintaining the IT systems and offering you the best experience possible.

The data is not sold or shared with external parties for marketing purposes.


How do we store your data?

The data is securely stored on the company's servers themselves. These servers are hosted in secure guarded facilities and configured with state-of-the-art protection measure and intrusion detection and prevention technologies.

Our Company will retain the data previously mentioned for up to 1 year. Once this time period has passed, the data is automatically deleted of the systems, following the processes in place.


What are your data protection rights?

Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Once you make a request, we will answer within 30 days. If you would like to exercise any of these rights, please do so by using the contact information present at the bottom of this page.


Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.

How do we use cookies?

STIDIA uses a minimal amount of cookies, mainly for serving the site and technical purposes. We believe it is not necessary to track user behaviour and respect your privacy.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

STIDIA's website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should consult their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on: 24th of July 2019.


How to contact us

If you have any questions about STIDIA's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us with the information mentioned below:


Data Protection Officer

Nelson Danloy
STIDIA S.A.
21, rue Léon Laval
L-3372 Leudelange
Luxembourg

Phone: +352 661 784 342
Email: dpo@stidia.com